Privacy Policy

1. Introduction

EnCoCoEU S.L. (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website at https://www.encoco.eu.

We comply with the General Data Protection Regulation (GDPR) (EU) 2016/679 and other applicable data protection legislation.

2. Data Controller

The data controller responsible for your personal data is:

Company

EnCoCoEU S.L.

Address

Plaza del Actor Enrique Rambal 17/17J, 46022 Valencia, Spain

NIF

B22581854

Email

contact@encoco.eu

3. Data Protection Officer

You can contact our Data Protection Officer at: dpo@encoco.eu

4. What Data We Collect

4.1 Automatically Collected Data

When you visit our website, we may collect the following data:

• IP address (anonymized)
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent
• Date and time of access

4.2 Cookies

We use a cookie consent mechanism. Analytics cookies (Google Analytics 4, measurement ID: G-J4SKRHF9JP) are only activated after you give explicit consent via our cookie banner. You may change your consent at any time by clicking “Cookie Settings” in the footer.

When you accept analytics cookies, the following cookies may be set:

• _ga — Used to distinguish unique users. Expires after 2 years.
• _ga_* — Used to persist session state. Expires after 2 years.

4.3 Contact Information

If you contact us via email, we collect the information you voluntarily provide (e.g., name, email address, message content).

5. How We Use Your Data

We use your personal data for the following purposes:

• To provide and maintain our website
• To analyze website usage and improve our services (with your consent)
• To respond to your inquiries
• To comply with legal obligations

6. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent (Art. 6(1)(a) GDPR) — for analytics cookies and optional data collection
• Legitimate interest (Art. 6(1)(f) GDPR) — for website operation and security
• Contract performance (Art. 6(1)(b) GDPR) — for responding to inquiries

7. Data Sharing

We do not sell your personal data. We may share data with the following third parties only as necessary:

• Google Analytics — website analytics (only when you have given consent). Google may transfer data to servers in the United States. Google is certified under the EU-US Data Privacy Framework.
• Hosting provider — our website is hosted on Google Cloud Platform (GCP), with servers in the EU.

8. Data Retention

We retain your personal data only for as long as necessary for the purposes set out in this policy. Analytics data is retained for a maximum of 14 months. Contact inquiries are retained for up to 3 years after the last communication.

9. Your Rights

Under the GDPR, you have the following rights:

• Access — request a copy of your personal data
• Rectification — request correction of inaccurate data
• Erasure — request deletion of your personal data
• Restriction — request limited processing of your data
• Data portability — receive your data in a structured format
• Objection — object to the processing of your personal data
• Withdraw consent — withdraw consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at: dpo@encoco.eu

10. Supervisory Authority

You have the right to lodge a complaint with a supervisory authority. The relevant authority in Spain is the Agencia Española de Protección de Datos (AEPD) at www.aepd.es.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact

For any questions regarding this Privacy Policy, please contact us at: dpo@encoco.eu